Terms of Use

Terms & Conditions
Terms and Conditions General This is a legally binding contract between the Olive Branch Rentals, Adam McGrath and the holidaymaker. The Olive Branch Rentals is also referred to as "we" and "us". The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you". The property referred to in your Booking Reservation Email Bookings A booking deposit is payable within 1 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice. The balance of the rental charge, along with the breakage deposit, is payable not less than 5 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued. Bookings made less than 5 weeks prior to the arrival date must be paid in full at the time of booking. Cancellation by the Holidaymaker Cancellation of the booking by the holidaymaker should be made in writing and addressed to: Mr. Adam McGrath Olive Branch Rentals 6 Quarry Gardens Ludlow Shropshire SY8 1RF United Kingdom In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance. Cancellation by the Olive Branch Rentals Olive Branch Rentals will endeavor to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the Olive Branch Rentals has to cancel the booking, the Olive Branch Rentals will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The Olive Branch Rentals shall only be liable to return the monies received. No compensation or consequential losses shall be paid. Miscellaneous Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies. The Olive Branch Rentals reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required. The Olive Branch Rentals is entitled to ask the holidaymaker to leave the property without any refund if, in the Olive Branch Rentals’ opinion, the behavior of the holidaymaker and/or his/her party is unacceptable. The Olive Branch Rentals reserves the right to refuse entry to anyone, who in the Olive Branch Rentals opinion is not suitable to or capable of taking charge of the property. The Olive Branch Rentals reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behavior of the holidaymaker and/or their party be considered by the Olive Branch Rentals to be unreasonable. Number of Guests The maximum number of people entitled to stay at this property is as the booking form and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited. Pets Pets are allowed in the property subject to the Olive Branch Rentals agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place. Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker's party. A charge will be made for any additional cleaning required. The Olive Branch Rentals cannot be held responsible for any accident or injury to a pet during their stay. Arrival and Departure Time Every effort will be made to have the property available from 14:00 on the day of arrival. The property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received. Liability The Olive Branch Rentals takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker. Children must be supervised at all times. Cleaning We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The Olive Branch Rentals retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday. Breakages The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the Olive Branch Rentals (or their representative) prior to departure. The Olive Branch Rentals retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the Olive Branch Rentals) will not be charged for. Complaints Every endeavor is made to ensure your stay with us is memorable for all the right reasons. However, we do recognize that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the Olive Branch Rentals (or their representative) immediately it becomes apparent, thereby giving the Olive Branch Rentals the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. The Olive Branch Rentals will make every endeavor to rectify any identified problems as soon as is reasonably possible. Return of Breakage Deposit Your breakage deposit, minus any deductions, will be returned to you within 2 weeks of the departure.